Refund Policies

✅ What Qualifies for Refund, Resend, or Return

• USA: Eligible after 45 days from departure
• Brazil: 110 days due to customs delays
• Other Countries: 100 days for certain shipping lines

Orders may be delayed due to pickup issues or incorrect addresses. Please check with your local post office before filing a dispute.

📦 Orders Not Received

• No refund or resend if tracking shows delivered
• A non-delivery certificate is required if not received

💥 Damaged Products

• Full refund or replacement for severe damage
• Partial refund for minor damage (scratches, marks)
• No refunds for packaging damage from international shipping
• Electronics claims must be submitted within 30 days

❌ Incorrect or Missing Products

• Full refund or replacement for incorrect items
• Partial refund or resend for missing non-critical parts
• Size issues require photos with measurements

🛑 Order Cancellations

• Full refund if canceled before processing or shipping
• No cancellations for customized or pre-order items once paid

📩 How to Submit a Dispute

• Provide photos or videos of damaged products
• Include screenshots of complaints (name, date, content)
• Return the product if requested

⚠ Important Notes & Exceptions

• Disputes must be filed within 7 days of delivery
• No responsibility for force majeure events
• No disputes for non-trackable shipping methods
• Returns must be authorized in advance
• Returns must be completed within 30 days

🚫 Unacceptable Disputes

• Change of mind
• Product appearance without defects
• Customs delays or natural disasters
• Incorrect address or wrong item ordered
• Service-based products once fulfilled

📌 Additional Information

• No disputes once an order is marked “closed”
• Returns accepted only at designated warehouses
• No disputes for specific shipping methods or high-risk regions
• Service products are non-refundable unless inspected