Refund Policy

9966store.com is committed to providing excellent customer service and satisfaction. This page outlines our policy regarding refunds, resends, and returns.

✅ What Qualifies for Refund, Resend, or Return

1. Order Delays
   USA: Eligible after 45 days from departure
   Brazil: 110 days due to customs delays
   Other Countries: 100 days for certain shipping lines
   
   Orders may be delayed due to pickup issues or incorrect addresses. Please check with your local post office before filing a dispute.
2. Orders Not Received
   If tracking shows "delivered," no refund/resend will be provided.
   If not received, a non-delivery certificate is required from the local post office.
3. Damaged Products
   Full refund or replacement for severely damaged items.
   Partial refund for minor damage (e.g., small scratches).
   No refunds for packaging damage from international shipping.
   Claims for electronics must be made within 30 days.
4. Incorrect or Missing Products
   Full refund or replacement for incorrect items.
   Partial refund or resend for missing non-critical parts.
   For size issues, include a photo with measurements.
5. Order Cancellations
   Full refund if canceled before processing or shipping.
   No cancellations for customized or pre-order items once paid.

📩 How to Submit a Dispute

• Include photos/videos of damaged products
• Include screenshots of complaints (with name, date, content)
• Return the product if requested

⚠ Important Notes & Exceptions

1. Dispute Deadlines
   Disputes must be filed within 7 days of delivery or expected delivery date.
2. Force Majeure
   We are not responsible for delays caused by uncontrollable events such as:
   • Natural disasters
   • Epidemics
   • Customs delays
   • War or unrest
3. Shipping Method Restrictions
   No disputes allowed for non-trackable shipping methods.
4. Delivery Location Restrictions
   Disputes may not be accepted for regions with known delivery limitations.
5. Returns
   Returns must be authorized in advance.
   Unauthorized returns will not be processed.
   Return within 30 days of receipt.
6. Service-Based Products
   Services (e.g., packaging or photography) are non-refundable once fulfilled.
7. Unacceptable Disputes
   
   • Change of mind
   • Product looks different than expected (without defects)
   • Delays due to customs or natural events
   • Wrong item ordered or incorrect address provided

📌 Additional Information

• Order Status: No disputes once marked "closed".
• Shipping Method Limits: No disputes for:
  • PostNL
  • Electric PostNL
  • CJPacket EUB
  • CJPacket Postal Route
  • CJPacket Railway Economy
• Destination Limits: Disputes not accepted in high-risk regions.
• Returns Reminder: Only accepted at designated warehouses.
• Service Products Disclaimer: No refunds for low-quality service unless inspected.
• Expanded Unacceptable Disputes: Odors, deleted tracking info, customs issues, etc.

💬 Need Help?

If you're unsure whether your order qualifies for a refund or resend, please contact our customer service team:

Email: support@9966store.com

We’re here to help make your shopping experience smooth and worry-free!